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Getting Users: A Guide for Consumer Health Tech Companies
Traffic Generation

Getting Users: A Guide for Consumer Health Tech Companies

June 4, 20255 min read

Scaling health tech products in a $946 Billion Market…

The $946 Billion Opportunity: Understanding the Health Tech Landscape

The health tech revolution is happening now. The global digital health market size was estimated at USD 288.55 billion in 2024 and is projected to reach USD 946.04 billion by 2030, growing at a CAGR of 22.2% from 2025 to 2030. This explosive growth represents one of the largest market opportunities in tech today.

Yet consumer health tech faces unique challenges compared to other digital products. Revenue from health apps reached $3.74 billion in 2024, with total revenue increasing rapidly since the pandemic, but users are dealing with personal, sensitive health concerns and require higher levels of trust before adopting new tools. Success requires balancing medical credibility with user-friendly design while navigating regulatory considerations.

The stakes are high: companies that master health tech user acquisition will capture massive market share in an industry growing at over 22% annually. Those that don't will be left behind as the market consolidates around the most trusted, clinically-validated solutions.

Core Acquisition Strategy Framework

1. Build Trust Through Clinical Validation

Medical Advisory Boards: Establish relationships with practicing physicians, specialists, and healthcare institutions. Their endorsement carries significant weight with consumers who are naturally cautious about health-related tools.

Clinical Evidence: Conduct pilot studies or partner with research institutions to generate data supporting your product's effectiveness. Even small-scale studies can be powerful marketing assets.

Regulatory Compliance: Ensure HIPAA compliance and clearly communicate your privacy protections. Consider pursuing FDA clearance if applicable to your product category.

2. Target High-Intent User Segments

Condition-Specific Communities: Focus on users actively managing specific health conditions rather than general wellness seekers. These users have higher motivation and clearer pain points.

Healthcare Transition Moments: Target users during key healthcare events like new diagnoses, hospital discharges, or medication changes when they're most motivated to try new solutions.

Caregiver Networks: Don't overlook family members and caregivers who often research and recommend health tools for their loved ones.

Channel-Specific Acquisition Tactics

Healthcare Provider Partnerships: The 70% Solution

Healthcare provider referrals represent the highest-converting acquisition channel for health tech companies, with referral-driven users showing 70% higher lifetime value compared to users acquired through digital advertising alone.

Provider Referral Programs: Create structured programs that make it easy for doctors to recommend your app. The average medical practice PPC campaign achieves a 3.27% click-through rate, but provider referrals can achieve conversion rates exceeding 40% because of the trust transfer from physician to patient.

Integration with EHR Systems: Work toward integrating with electronic health records so providers can seamlessly refer patients and track outcomes. The healthcare IT market is projected to grow from $360 billion in 2024 to over $730 billion by 2029, making EHR integration increasingly valuable.

White-Label Solutions: Offer customized versions of your product that healthcare systems can brand as their own, expanding your reach while building institutional relationships. Healthcare systems are investing heavily in digital solutions, with the services segment of digital health valued at $93.5 billion in 2023.

Content Marketing for Health Tech

Educational Content Strategy: Create content that addresses the questions your target users are already searching for. Focus on condition management, symptom tracking, and treatment adherence rather than promotional content.

SEO for Health Queries: Target long-tail health-related keywords with high commercial intent. Terms like "how to track [condition]" or "managing [symptoms] at home" often have lower competition than general health terms.

Video Testimonials: Patient success stories are powerful but require careful handling of privacy concerns. Use video testimonials with proper consent and consider animated or voice-only formats for sensitive conditions.

Digital Advertising: Navigating Rising Costs in Health Tech

User acquisition costs have risen by 60% in the last five years to 2024, making strategic channel selection critical for health tech companies. However, health-focused campaigns can achieve significantly higher engagement when properly targeted.

Search Engine Marketing: Focus on condition-specific keywords and treatment-related searches. Healthcare digital marketing campaigns achieve an average click-through rate of 6.11% for search campaigns, nearly double the general industry average. Avoid overly broad health terms that attract casual browsers rather than motivated users.

Social Media Advertising: Platform-specific performance varies dramatically:

  • Facebook/Instagram: Target users based on health interests and life events, leveraging detailed demographic and interest targeting
  • TikTok: Health content achieves engagement rates ranging from 6% for in-feed videos to 16% for top-view campaigns
  • LinkedIn: Reach healthcare professionals who might recommend your product, particularly effective for B2B2C strategies

Retargeting Campaigns: Create nurture sequences for users who showed initial interest but didn't convert. Health app users typically require 3-5 touchpoints before converting due to the sensitive nature of health decisions.

Community and Referral Programs: Leveraging High User Feedback Rates

Healthcare apps see significantly higher user engagement in feedback and community features. Healthcare mobile teams prompted 28% of Medical app users and 44% of Health Insurance app users for feedback in 2021, demonstrating the sector's high engagement potential.

Patient Community Building: Create spaces where users can share experiences and support each other. Active communities become powerful acquisition engines through word-of-mouth, with community-driven health apps showing 3x higher retention rates than those without social features.

Incentivized Referrals: Design referral programs that benefit both the referrer and new user. Health app users are 2.5x more likely to refer friends and family compared to general app categories due to the personal nature of health improvements.

Healthcare Professional Advocacy: Encourage satisfied users to share their positive experiences with their healthcare providers, creating bottom-up adoption within medical practices. This creates a virtuous cycle where providers become familiar with your solution through patient advocacy.

Conversion Optimization for Health Tech

Addressing User Concerns

Privacy and Security: Make your data protection measures prominent and easy to understand. Use clear, jargon-free language to explain how user health data is protected.

Clinical Credibility: Display credentials of your medical advisors, clinical validations, and any regulatory approvals prominently on your homepage and app store listings.

User Testimonials: Feature diverse success stories that potential users can relate to, focusing on specific outcomes and improvements rather than vague wellness claims.

Onboarding Experience

Progressive Information Collection: Don't overwhelm new users with extensive health questionnaires upfront. Collect essential information first and gather additional details over time.

Immediate Value Demonstration: Show users tangible benefits within their first session, whether that's a personalized insight, a useful tracking feature, or educational content relevant to their condition.

Healthcare Provider Integration: Make it easy for users to share their data with healthcare providers or invite family members to monitor their progress.

Retention and Growth Strategies: Beating the App Retention Challenge

Average app retention rates vary dramatically by category: news apps maintain 11% retention, while music apps average just 3.8%. Health apps, however, can achieve significantly higher retention rates when properly designed, with leading health platforms maintaining 25-30% monthly retention rates due to the ongoing nature of health management.

Engagement Tactics That Drive Results

Personalized Notifications: Use health data to send timely, relevant reminders and insights. Well-executed push notification strategies in health apps can improve 7-day retention by up to 40%. Medication reminders, appointment notifications, and progress celebrations drive daily engagement when properly timed and personalized.

Gamification Elements: Implement achievement systems, progress tracking, and milestone celebrations that motivate continued use without trivializing serious health conditions. Health apps with gamification features see 30% higher user engagement rates compared to traditional health tracking apps.

Regular Content Updates: Provide fresh educational content, feature updates, and seasonal health tips to give users reasons to return regularly. Health apps that update content weekly maintain 2x higher user engagement than those with static content libraries.

Community Building

Peer Support Networks: Facilitate connections between users with similar conditions or health goals. Peer support often provides motivation that clinical features alone cannot.

Expert Q&A Sessions: Host regular sessions with healthcare professionals where users can ask questions and learn from experts.

Success Story Sharing: Create platforms for users to share their progress and celebrate milestones, inspiring others and building community engagement.

Measuring Success in Health Tech: KPIs That Matter in a $946B Market

The digital health market's rapid growth to a projected $946 billion by 2030 demands sophisticated measurement approaches that go beyond traditional app metrics. Health tech companies must track outcomes that reflect both business success and genuine health impact.

Key Performance Indicators That Drive Growth

Health Outcome Metrics: Track improvements in user-reported symptoms, medication adherence, or clinical markers relevant to your product's focus area. Leading health tech companies report that users who see measurable health improvements have 5x higher lifetime value and are 3x more likely to refer others.

Engagement Quality: Monitor not just daily active users but meaningful interactions like data logging, content consumption, and feature utilization. Health apps that achieve high-quality engagement (defined as users actively logging health data) maintain 40% higher retention rates at 90 days compared to passive usage patterns.

Healthcare Integration Success: Measure how often users share data with providers or use your platform to facilitate healthcare conversations. Apps with strong provider integration achieve 60% higher user satisfaction scores and 2x better clinical outcomes.

Long-term Retention Excellence: Health behavior change takes time, making 90-day and 180-day retention rates more critical than 30-day metrics. Top-performing health tech companies achieve 25-30% retention at 90 days, compared to industry averages of 15-20%.

User Feedback Integration

Clinical Advisory Input: Regularly consult with your medical advisors about user feedback and feature requests to ensure clinical relevance.

Provider Feedback Loops: If your users' healthcare providers interact with your platform or data, gather their insights on usefulness and integration challenges.

Outcome Tracking: Follow up with long-term users to understand sustained behavior changes and health improvements attributable to your product.

Regulatory and Compliance Considerations

Privacy Protection

HIPAA Compliance: Ensure full compliance with healthcare privacy regulations and make this protection clear in your marketing materials.

International Regulations: If expanding globally, understand GDPR, local health data protection laws, and medical device regulations in target markets.

Transparent Policies: Write privacy policies and terms of service in plain language that users can actually understand.

Clinical Claims

Evidence-Based Marketing: Only make claims about health outcomes that you can support with clinical evidence or user data.

FDA Considerations: Understand whether your product falls under FDA regulation as a medical device and plan your marketing accordingly.

Professional Medical Advice Disclaimers: Clearly communicate the limitations of your product and when users should consult healthcare professionals.

Implementation Timeline

Phase 1 (Months 1-3): Foundation Building

  • Establish medical advisory board
  • Implement robust privacy and security measures
  • Create initial content library
  • Launch basic referral program

Phase 2 (Months 4-6): Channel Development

  • Begin healthcare provider outreach
  • Launch targeted digital advertising campaigns
  • Develop community features
  • Start content marketing initiatives

Phase 3 (Months 7-12): Scale and Optimize

  • Expand successful acquisition channels
  • Develop advanced personalization features
  • Create strategic healthcare partnerships
  • Launch outcome tracking studies

Budget Allocation for Maximum ROI in the Growing Health Tech Market

With the healthcare IT market projected to grow from $360 billion in 2024 to over $730 billion by 2029, strategic budget allocation becomes critical for capturing market share during this explosive growth period.

Healthcare Partnerships: 25-30% of acquisition budget

  • Highest ROI channel with 70% better user lifetime value
  • Provider referrals convert at 40%+ rates vs. 3.27% for typical digital ads
  • Essential for building clinical credibility in regulated market

Digital Advertising: 20-25%

  • Focus on platforms achieving above-average engagement (TikTok: up to 16% for health content)
  • Healthcare search campaigns achieve 6.11% CTR vs. general industry average of 3-4%
  • Account for 60% increase in acquisition costs over past 5 years

Content Creation: 15-20%

  • Health apps with weekly content updates maintain 2x higher engagement
  • Critical for SEO in high-value, condition-specific search terms
  • Builds trust essential for health tech adoption

Technology and Integration: 15-20%

  • EHR integration becoming table stakes as healthcare IT market doubles
  • Enables higher-value provider partnership channel
  • Reduces friction for clinical workflow integration

Community Building: 10-15%

  • Community-driven health apps show 3x higher retention rates
  • Healthcare users 2.5x more likely to refer than general app categories
  • 28-44% of health app users actively provide feedback, enabling rapid iteration

Clinical Validation: 5-10%

  • Necessary for credibility and regulatory compliance
  • Enables premium pricing and enterprise sales
  • Creates defensible competitive moats in growing market

Common Pitfalls to Avoid

Over-promising Health Outcomes: Avoid making unrealistic claims about health improvements or clinical benefits that you cannot substantiate.

Ignoring Healthcare Providers: Don't try to circumvent the healthcare system. Instead, position your product as a complement to professional medical care.

Underestimating Compliance Costs: Budget adequately for legal review, privacy infrastructure, and ongoing compliance monitoring.

Generic Health Marketing: Avoid broad wellness messaging in favor of specific, condition-focused communication that resonates with your target users.

Poor Onboarding Experience: Don't overwhelm new users with complex interfaces or extensive data entry requirements that create barriers to initial engagement.

The health tech market rewards companies that combine clinical credibility with exceptional user experience. With the digital health market growing at 22.2% CAGR to reach $946 billion by 2030, the window for capturing market share is now. Focus on building trust through transparency, clinical validation, and genuine health outcomes rather than relying solely on traditional growth hacking tactics.

The data shows that healthcare provider partnerships, despite requiring more upfront investment, deliver 70% higher user lifetime value and conversion rates exceeding 40%. Companies that master this channel while the market is rapidly expanding will establish defensible competitive positions as the industry matures.

Success in this space requires patience and clinical rigor, but the potential for meaningful impact on users' health and well-being—combined with the massive market opportunity—makes the investment worthwhile. The companies that act now to build proper health tech acquisition strategies will capture the lion's share of this nearly trillion-dollar market.